At Exploring Polski, we are committed to providing high-quality Polish language learning materials and services. Please read our refund policy carefully before making a purchase.

 

1. Digital Products and Courses

We do not offer refunds for digital products or online courses. This includes, but is not limited to, e-books, downloadable materials, and pre-recorded video lessons. All sales of digital products and courses are final.

 

2. One-on-One Lessons

For packages of one-on-one lessons:

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• If you decide to discontinue your lessons before using all sessions in your package, we will refund you for the remaining unused lessons.

• The refund amount will be calculated based on the number of unused lessons and the original purchase price of the package.

• To request a refund for unused lessons, please contact us at karolina@lengualistic.com.

 

3. Group Lessons

We do not offer refunds for group lessons. All sales of group lesson packages or individual group lesson sessions are final.

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4. Exceptions

In certain exceptional circumstances, we may consider issuing refunds on a case-by-case basis. These circumstances may include:

 

• Technical issues on our end that prevent delivery of the product or service

• Errors in billing or charging

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If you believe your situation warrants an exception, please contact us at karolina@lengualistic.com with a detailed explanation of your circumstances.

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5. Refund Process

If a refund is approved:

 

• We will process the refund within 5-10 business days.

• The refund will be issued to the original method of payment used for the purchase.

• You will receive an email confirmation once the refund has been processed.

 

6. Contact Us

If you have any questions about our refund policy, please contact us at:

Email: karolina@lengualistic.com

 

We reserve the right to modify this refund policy at any time. Any changes will be effective immediately upon posting on this page, with the updated date noted at the top.